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title: you maintain and improve budget (cost/revenues) to defined targets. you are on top of the actual serivce level compared with sla. relation sklils and a proactive attitude are your primary qualities, solution orientation.cusotmer and project management skills
planning and budgeting ability
well-developed leadership skills
analytical & conceptual skills
excellent communication skills
excellent presentation skills
client relationship skills
willingness to travel(>40%)
you are passionate about what you do and understand the importance of cusotmer focus, )
demonstrable busniess.
. asm skills should be aligned to the customer\'s technology allowing the asm to perform the majority of the customer delviery, bringing in additional skills and resources as required. you have excellent communication and presentation skills. this may include changing of datasheet deliverables, however the asm will ensure that delivery time does not exceed the customer\'s overall entitlement, and will ensures intern system is updated to reflect agreed customer deliverables.
join the worlds greatest it company and join our journey into the future together with our custmoers.this may include changing of datasheet deliverables, however the asm will ensure that delivery time does not exceed the customer\'s overall entitlement, and will ensures passkey is updated to reflect agreed customer deliverables.
. delivers standard services in accordance with the service delivery guides.
. resposnible for leaidng the assgined accuont team ensruing all contrcatual obligtaions are met to craete an indsutry leaidng toatl customer expeirence.according to the vbd methoodlogy,
. communicates to key customer representatives the value of the services delivered, at every opportunity.you are responsible for third party services to the customer. at every opportunity,
. communicates to key customer representatives the value of the services delivered, according to the vbd methodology.
. utilizing the value baesd delivery (vdb) methodology, the asm will algin the service delivery to the customers business and it objetcives. responsible for leading the assigned account team ensuring all contractual obligations are met to create an industry leading total customer experience.you need to be fleunt in dainsh and have very storng engilsh skills.
. ofefrs adivce to asisst the customer in mangaing thier it envirnoment and opertaions based on itil best practices.account support manager (asm)
location: denmark-alleroed
other locations:
hp is looking for a strong account support manager.
. asm skills should be aligned to the customer\'s technology allowing the asm to perform the majority of the customer delivery, bringing in additional skills and resources as required.
. has a high level of account knowledge about the customer\'s it environment from a technical, operating procedure and business impact perspective.
as an account support manager (asm) you are responsible for developing and maintaining a strong relationship with their designated customers.
. delivers standard services in accordance with the service delivery guides.
. offers advice to assist the customer in managing their it environment and operations based on itil best practices.electrical or computer engineering or relevant discipline
at least 4 years' experience managing complex it projects
broad technology knowledge (unix, networking, open systems, data warehousing,
your profile:
bachelor's (undergraduate) degree or master's (graduate) degree in computer science, internet, etc, nt.you enjoy working on the customer sites and you thrive here.you are the technical reference for customers in planning service improvements. you are able to retain 90% of customer contract on renewal basis and you provide up selling opportunities. you are good at promoting and implementing hp support initiatives for mission critical customers and leading edge technology tools.
- you will be successful in this job if you are able to deliver high level of service, work professionally with value based delivery and have a constant eye on improving the relationship with your customers.
. utilizing the value based delivery (vdb) methodology, the asm will align the service delivery to the customers business and it objectives.
. has a high level of account knowledge about the customer\'s it environment from a technical, operating procedure and business impact perspective.
role description:
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